At Trans Logistic, we are committed to providing safe, reliable, and satisfactory delivery services. While we handle shipments with care, we understand that occasionally issues may arise. This policy outlines our process for returns, refunds, and claims.
1. Scope
This policy applies to all shipments handled by Trans Logistic, whether domestic or international. It covers:
- Damaged or lost shipments
- Misrouted or undelivered packages
- Incorrect deliveries
2. Damaged Shipments
If your package arrives damaged:
- Immediately take photos of the package and contents
- Contact our support team within 48 hours of delivery
- Provide your tracking number, shipment details, and photos
We will investigate and arrange for a refund, replacement, or reshipment as appropriate.
3. Lost or Misplaced Shipments
If a shipment is lost during transit:
- Notify our support team within 7 days of the expected delivery date
- Provide your tracking number and shipment details
We will track the shipment and, if unrecoverable, issue a full refund or reshipment.
4. Incorrect Deliveries
If your shipment was delivered to the wrong address or the wrong item was sent:
- Contact support immediately
- Provide proof of shipment and recipient information
We will coordinate a correction, reshipment, or refund depending on the situation.
5. Refund Process
- All refund requests are reviewed within 3–5 business days
- Approved refunds are processed using the original payment method
- Refund timelines may vary depending on banks or payment providers
6. Non-Refundable Situations
- Shipments delayed due to natural disasters, strikes, or customs clearance beyond our control
- Packages without proper documentation or tracking information
- Misuse or negligence by the sender or recipient
